FAQ

The word bespoke, in any tailored industry, describes anything that is commissioned with specific details. A bespoke design is any product that is ‘custom made’ or ‘made to order’ that has been created to meet your specific needs. Within the jewellery industry, this includes measurements such as the width or thickness of a ring, ring size, or a chain length for a necklace or bracelet; specifications such as diamond quality, or gemstone selection; and details such as surface treatments, or type of metal used.

Do you have something in mind for that special someone or would love to have your own beautiful piece created? Simply book an appointment via the ‘Book Now’ button below or send Melanie Joy an email to hello@journeyofawanderess.com.au with a brief description of what you are looking for.

Book an appointment with Melanie Hilder using Setmore

1.       Can I have a bespoke jewellery piece made?

Of course! I love working with my clients to create that special piece. Simply book an appointment or send me an email to hello@journeyofawanderess.com.au with a brief description of what you are looking for.

2.       How long should I allow for my appointment?

Usually 45-60 minutes is best. This way we can narrow down exactly what you would love to have made, including details such as metal type, gemstone type and what kind of jewellery piece (ring, earrings, necklace, etc.).

3.       Is there anything I need to bring with me for the appointment?

Only if you already have a jewellery piece in mind, the following things will be helpful! But of course I can help narrow down the specifications for what you would love to have made.

  • Photos of similar settings/gemstones/diamonds

  • Finger size (if you wish to have a ring made for someone)

  • Chain length (if you wish to have a necklace or bracelet made)

4.       I live interstate, can I book a phone appointment?

Definitely! When making a booking, please select your preference for the appointment, in person or via phone.

5.       How long should I allow for my phone appointment?

Approximately 10-20 minutes works well. Please email through any photos or details of the jewellery piece you have in mind to hello@journeyofawanderess.com.au prior to our phone appointment.

6.       When will I receive a quote for my jewellery?

I will require two to three business days to finalise the quote and will contact you via email with the details. Please allow approximately one week should you wish to have a specific gemstone/diamond that is difficult to source.

7.       Once I have decided on the design, how much deposit is required?

A 50% deposit is required to secure the design details as well as the due date.

8.       How long do bespoke jewellery pieces take to create?

Please allow 8 weeks for your jewellery piece to be complete. Timeframe may vary slightly depending on stone availability and complexity of design.

9.       When can I make the final 50% payment?

At the time of/prior to collection. Should you wish to pay by bank transfer, please complete this at least one week prior to collecting your jewellery piece.

10.   Do you offer layby?

Yes, I offer a three-month layby. A 50% deposit is required, and the remaining 50% balance can be paid off weekly/fortnightly via bank transfer over the three-month period. The custom jewellery piece will be created in the normal timeframe of 8 weeks. For layby T&Cs, please read here.

11.   Can I collect my jewellery piece?

Absolutely! Once your jewellery piece is complete, I will notify you via phone or email where we can organise a time for collection. This is the exciting part – the unveil of your new piece!

12.   Can I have my jewellery piece posted to me?

Of course! Should you wish for postage to be arranged, a $15 fee will be incurred for registered, express post with a signature. Payment will be required as well as confirmation of your postal address, prior to posting.

Have a question? Contact Melanie Joy via email hello@journeyofawanderess.com.au